Inbound Marketing, Thought Leadership

Peer To Peer Marketing – Applicable to Healthcare? (More on MOFU)

What is MOFU you ask? It’s a term I borrowed from HubSpot’s CEO Brian Halligan and it stands for Middle Of Funnel (where the funnel is defined as: Awareness > Consideration > Trial > Purchase > Loyalty). MOFU activities are all about driving prospects to trial and ultimately purchase.

Consider how you make purchase decisions in your day-to-day life; you typically research your options (usually online), narrow them down to a core set of products/services and then you research customer reviews on that product. The web makes this process fast and 24/7. We certainly see this trend accelerating in healthcare from a patient perspective (selecting a doctor or treatment) but what of this can be applied to the decision making process of HCPs (health care providers) and economic buyers?

I would argue that this is already happening. The Harvard Business Review article entitled Customer Reference Programs at The Tipping Point” the author posts these key questions to consider, the answers to which should help identify the state of peer-to-peer marketing programs:

  • Which of our customers would key buyers most like to learn from? How many are references and advocates for us? Do we have enough to make the launch a success?
  • Have we engaged our references and advocates in long-term relationships? Or do we just contact them when we need something — like a sales reference, blog post, testimonial, or media interview?
  • How long does it take our social media, PR or marketing people to find our customer advocates when they’re needed to rebut a critique or attack, or talk to a media interviewer?
  • How long does it take our sales people to find customer references when they’re needed to close deals? How often do they fail to find a suitable reference at all?
  • Are we taking advantage of new advocacy technologies that can do things like automate organization and packaging of customer testimonials and other customer content?

Read the full article here: Customer Reference Programs at The Tipping Point (MOFU)


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